Bergzeit FAQs

• Bergzeit Buyer's Guides

In our Online Journal you'll find plenty of care instructions and know-how on how best to look after functional equipment and clothing.

• Bergzeit Care Instructions

When the desired size or color is not displayed online, then it is currently unavailable. You are welcome to contact us via our Contact Form for the option of re-ordering the item.

If the item that you are looking for is no longer in the shop, we will attempt to place a special order directly through manufacturer. For this intended purpose, please send us, the desired size and color via the the Contact Form.

PLEASE NOTE: Special orders are binding and excluded from a return or exchange!

For schools and other government bodies, as well as clubs and organizations, customised orders are possible. Please send us an inquiry with the items you are interested in and a corresponding breakdown of sizes, as well as invoice and delivery address via Contact Form.

countries & payment methods
Austria
Andorra
Belgium
Bulgaria
Canada
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France**
Germany
Greece
Greenland
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Monaco
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slowenia
Spain
Sweden
Turkey
UK**
USA

** mainland only

For payments from non-EU countries the transfer fees are carried by the customer.

• Redeem voucher in Step One when placing order

• The voucher is blocked for three hours after entering and also upon termination of the Order. Feel free to call or contact us via the contact form to unblock the voucher.

• Please note the terms and conditions of the voucher

• Should the value of the voucher be more than the purchase price, a new voucher for the remaining amount will be reimbursed to you.

• Forgot to redeem the voucher? As long as the order has not yet been processed, we can reimburse the value of the voucher to your payment method of credit card, PayPal and CIA Contact Form

Please use the Contact Form
contact our Customer Service Team or telephone 0049 (0) 8024 / 902290 (Monday to Friday 09:00- 19:00)

Yes, you will receive, shortly after the order process an automatice-mailconfirming your order.

Please contact us via our Contact Form with any changes or cancellation requests for existing orders. If it is technically possible and the order has not yet gone to the shipping process, we will take it into account.

• The estimated delivery time is given for each article

• The order will state an estimated shipping date

• The estimated delivery times, the expected shipping date as well as the processing of returns may be delayed during certain sale periods.

• Express delivery is not possible

• An order without German VAT is possible for deliveries outside the EU

• Companies outside Germany can specify the UID number for Tax-free purposes when ordering. Please send us your order by fax or e-mail. 0049 (0)8024 / 902299

• A delivery to the Channel Islands and Svalbard is unfortunately not possible.

• Your contact details are stored and automatically appear for future orders

• You may view past order history

• In the order history, you may view the status of your order

• Here you may simply request a new password.

If you have difficulty doing so, Bergzeit is happy to assist. Please use:

• our Contact Form

• or our Customer Hotline 0049 (0) 8024 / 902290 (Monday to Friday 09:00- 19:00)

For security reasons, you are not able to change your E-Mail address personally.
However, Bergzeit is happy to make the necessary changes for you. Please use the:

• Contact Form

• or our Customer Hotline 0049 (0) 8024 / 902290 (Monday to Friday 09:00- 19:00)

We can assist you in deleting your customer account.
Please use the:

• unser Contact Form

• or our Customer Hotline 0049 (0) 8024 / 902290 (Monday to Friday 09:00- 19:00)

• At Bergzeit, you have 30 days in which to return or exchange unused goods.

• For returning items please use our: Returns Portal .

• If you would like to make an exchange, please do so in our RETURN PORTAL – e.g via a telephone order in our Return Portal form. Reserving a product in exchange for the returned item is not possible. However, the item you wish to purchase will be noted as soon as the exchange product is in process. If you're needing an item in a hurry, we recommend placing a new order in our Shop.

• An exchange with a Billpay payment method is not possible.

• An exchange is only possible for countries within the EU.

• If you`ve made an order via phone you can print your free return label here for Germany and Austria If you fix the return label at the package and bring it to a post office the package will be returned to Bergzeit for free.

• If you don`t use our return label we have to charge you fee to the amount of 18 €.

Bergzeit will refund you, using your original payment method. The refund processing time is 3 - 10 working days.

The warranty is subject to statutory provisions. Products are covered with a statutory two year warranty from the time of purchase if fault or defect appears.

No guarantee is provided for damage or defects caused by improper use, operation and storage, negligent or improper care and maintenance, overuse or improper repair by an authorized service partner.

• Please return the goods to us with a description of the damage.

• Unclean goods are not accepted.

• Prior to sending the goods, you may also attach photos and a description of the faulty goods via our Contact Form .

• Please use the Contact Form (RETURNS) to inform us.

• In the Returns portal you may specify or make notes for the reason why the product is being returned.

Subscribe to the Bergzeit Newsletter and receive the latest information about the outdoor world. Bergzeit informs you of the latest products and reviews and reports written in our very own Bergzeit journal. We will introduce you to the current season trends of the most popular outdoor brands at top prices. Even bargain hunters are regularly informed about our best offers and promotions.

• With the Bergzeit Newsletter you're always well Informed when it comes to Bergzeit top offers and deals.

• By registering you will also receive access to exclusive coupons, which are only reserved for our Newsletter subscribers.

• As a newcomer you will receive a 5€ Newsletter voucher.

Twice a week you will receive information and offers about the current outdoor trends. You'll get exclusive promotions and bargains coming your way at irregular intervals.

To experience the benefits of the Bergzeit Newsletter, we simply require your e-mail address on the registration page. You will receive a confirmation e-mail with a link to the registration. If you already have an account, you can change your Newsletter settings in the same menu under Change My Account.

• Should you wish to unsubscribe, you can do this via the link provided at the bottom of your Newsletter, or if you have an account, go to the menu and select "Newsletter Settings" under My Account

• If you incur difficulties with unsubscribing, please notify us at the specified contact details below. We will see to it that your request is looked after as soon as possible. More detailed information can be found here.